Annual Maintenance Contracts (IT AMC) for Dubai & UAE Businesses
EverTech provides comprehensive and non-comprehensive IT Annual Maintenance Contracts (IT AMC) across Dubai, Abu Dhabi, and the Northern Emirates. Designed for growing businesses and enterprises, our IT AMC plans deliver 24/7 technical helpdesk, guaranteed SLA response times under 15 minutes, scheduled preventive health checkups, emergency on-site engineering, and hardware repair coverage for servers, firewalls, and office workstations.
In today’s fast-paced UAE commercial landscape, unplanned IT downtime directly translates into lost revenue, delayed customer deliveries, and damaged business reputation. Unmonitored server rooms, unpatched firewalls, and overheating network switches frequently cause catastrophic failures. EverTech’s IT AMC packages eliminate unpredictable repair invoices by providing structured, ongoing maintenance and immediate on-site technical support whenever issues arise.
Core IT Infrastructure Covered Under Our AMC
Servers & Storage Maintenance
Proactive health checks, RAID controller monitoring, OS security updates, and hardware diagnostics for Dell PowerEdge, HPE ProLiant, and Lenovo ThinkSystem servers, as well as Synology and QNAP NAS appliances.
Firewalls & Network Equipment
Configuration backups, firmware patch management, VPN stability audits, and throughput optimization for firewalls from Fortinet FortiGate, Sophos XGS, Cisco Meraki, and Ubiquiti UniFi.
Workstations, Laptops & Peripherals
Routine maintenance, OS optimization, malware cleanup, printer connectivity, peripheral troubleshooting, and driver updates for Windows PC fleets and Apple macOS environments.
Backup & Disaster Recovery Audits
Automated daily verification of local and cloud backups using Veeam, Acronis, or Microsoft Azure, coupled with quarterly disaster recovery spin-up drills to ensure zero data loss.
Comprehensive vs Non-Comprehensive IT AMC in UAE
We offer tailored contract structures depending on whether your organization requires hardware parts replacement coverage or pure service support:
| Contract Feature | Comprehensive IT AMC | Non-Comprehensive IT AMC |
|---|---|---|
| Remote Technical Support | Unlimited 24/7 helpdesk included | Unlimited business hours helpdesk included |
| Emergency On-Site Visits | Unlimited emergency on-site engineer visits | Pre-agreed number of monthly visits included |
| Hardware Spare Parts | Included (parts replacement at zero cost) | Billed separately at wholesale client rates |
| Preventive Maintenance | Monthly on-site physical & software audit | Bi-monthly or quarterly scheduled visits |
| Standby Loaner Equipment | Free temporary replacement server/switch | Available on request |
| Ideal For | Enterprises with mission-critical server rooms | Cost-conscious SMEs with newer hardware assets |
Service Level Agreement (SLA) Response Matrix
Our contracts include legally binding response metrics to guarantee rapid resolution across Dubai and UAE locations:
| Severity Tier | Incident Type | Remote SLA | On-Site SLA (Dubai) |
|---|---|---|---|
| Priority 1 (Critical) | Primary server crash, total office internet/firewall down, data corruption | < 15 Minutes | < 2 Hours |
| Priority 2 (High) | Core department network switch degraded, ERP/CRM access issues | < 30 Minutes | < 4 Hours |
| Priority 3 (Medium) | Single user workstation offline, shared network printer malfunction | < 1 Hour | Same / Next Business Day |
| Priority 4 (Low) | New PC onboarding, routine patch scheduling, software installation | Same Business Day | Scheduled Visit |
Our 5-Point Preventive Maintenance Routine
During every scheduled monthly AMC visit, our certified engineers complete a comprehensive audit to eliminate risks before they cause downtime:
1. Hardware & Environmental
Server chassis dust extraction, fan speed diagnostics, power supply redundancy verification, and server rack cable dressing.
2. Operating System & Patching
Applying approved Microsoft Windows Server, Linux, and macOS security patches without disrupting working hours.
3. Storage & RAID Integrity
SMART disk health checks, bad sector inspection, controller battery backup status, and storage volume optimization.
4. Firewall & Security Auditing
Reviewing intrusion logs, updating antivirus/EDR signatures, renewing SSL certificates, and closing dormant firewall ports.
5. Backup Recovery Simulation
Performing test restoration of random database or file backups to prove recovery readiness in an emergency.
Protect Your Business with EverTech’s IT AMC
Contact our Dubai IT specialists today for an on-site infrastructure survey and customized AMC quotation.
Frequently Asked Questions: IT AMC in Dubai
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